Challenges

• Significant rental arrears in the portfolio
• Missing or inconsistent collection processes
• Unclear roles between property and asset management
• Unclear breakdown of outstanding items, some of which include pre-acquisition legacy issues that are difficult to attribute
• Delayed processing with an increased risk of default

Our approach: Consulting and implementation from a single source

• Structural Analysis & Prioritization: In-depth evaluation of all open items, identification of patterns, risks, and immediate actions
• Process Design: Development of clear, audit-proof dunning and escalation processes
• Operational Relief: Handling of active processing, communication, and follow-up of receivables
• Promoting transparency: Developing a reporting and management system for owners, asset management, and property management
• Clarifying roles: Defining clear responsibilities and interfaces among all stakeholders

Business Outcome

• Complete transparency regarding outstanding receivables, risks, and processing status
• Significantly faster and more structured processing of outstanding receivables
• Noticeable reduction in rent arrears
• Minimized default risk through consistent follow-up
• Improved collaboration and clear lines of responsibility

WHY R3AL?

R3AL Management combines strategic consulting with operational expertise. We don’t just analyze—we take action. Through clear processes, high transparency, and consistent execution, we deliver measurable results. Working closely with property and asset management teams, we have successfully professionalized receivables management and significantly improved the portfolio’s performance.

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